💬 Customer Experience

AI-powered support and guidance for every reader's journey

24/7 Support Chatbot

Intelligent chatbot providing instant answers to customer questions about subscriptions, shipping, billing, and order status.

How It Works:

Natural language processing understands customer inquiries and provides accurate responses. The bot can access order systems, track shipments, process simple requests, and escalate complex issues to human agents.

Key Benefits:

  • Reduces support ticket volume by 60-70%
  • Provides instant support 24/7 including holidays
  • Handles multiple languages for global customers
  • Frees human agents for complex spiritual guidance

Implementation Notes:

Integrate with existing CRM, order management, and shipping systems. Train on common Catholic Library-specific questions and maintain warm, compassionate tone.

Chatbot Customer Service High Priority

Virtual Spiritual Advisor

AI assistant that helps readers find books based on their spiritual questions, life situations, or faith challenges.

How It Works:

Conversational AI engages users in dialogue about their spiritual needs, understanding context like "dealing with grief," "strengthening marriage," or "understanding the Eucharist" to recommend appropriate books.

Key Benefits:

  • Provides personalized spiritual book guidance
  • Creates deeper connection with customers
  • Increases average order value through relevant suggestions
  • Serves as a digital spiritual companion

Implementation Notes:

Must be carefully designed with theological oversight. Should clearly indicate it provides book recommendations, not spiritual direction or counseling.

Conversational AI Personalization Unique Value

Reading Companion App

Mobile app that tracks reading progress, sets spiritual reading goals, and delivers daily quotes and reflections.

How It Works:

AI-powered app syncs with user's book purchases, tracks reading habits, sends personalized daily inspirations from their books, and creates reading streaks and achievements.

Key Benefits:

  • Increases customer engagement and retention
  • Encourages consistent spiritual reading habits
  • Creates community through shared reading goals
  • Provides valuable data on reading patterns
Mobile App Engagement Gamification

Prayer Recommendation Engine

Suggests relevant prayers, novenas, and devotions based on the books users are reading or purchasing.

How It Works:

AI analyzes book themes and content to match them with appropriate prayers. For example, suggesting the Divine Mercy Chaplet with books on God's mercy, or St. Joseph prayers with books on fatherhood.

Key Benefits:

  • Deepens spiritual engagement beyond reading
  • Creates holistic faith formation experience
  • Increases daily app usage and retention
  • Builds stronger Catholic community identity
Recommendation System Spiritual Growth